Resources for Faculty & Staff

This list of services is for full time faculty and staff. For all others, please consult with your department head and SP2 Information Services to determine which services are available to you.

Remote Desktop

Remote Desktop can be used to access your on campus computer from an SP2 supported home or laptop computer.  If this is the first time using Remote Desktop, please first contact SP2 Information Services so the service can be enabled.

Connect to the Penn VPN

Launch the GlobalProtect VPN app. (If you do not have the GlobalProtect app, go to https://vpn.upenn.edu/ and download & install it. When it asks for the “Portal Address”, type in vpn.upenn.edu)

GlobalProtect login screen

Click “CONNECT” and then Login using your Pennkey credentials.

Remote Desktop App

Remote Desktop Connection screenshot

From your Home computer or laptop (Windows): Open Remote Desktop Connection

You can find this by typing Remote Desktop in the Windows search bar or in the Start menu under “Windows Accessories”.

Remote Desktop Connection screenshot

In Remote Desktop Connection app, type your work computer’s IP address in the Computer field. Please see the figure below and replace the x’s with your IP address.

You can obtain your IP address by contacting SP2 Information Services at sp2help@sp2.upenn.edu or 215-898-5750.

Click Connect.

Remote Desktop credentials screenshot

In the Enter your credentials dialog box, type “sp2\pennkey” (no quotes) where Pennkey=your actual Pennkey name. Enter your SP2 domain password and click OK.

Screenshot of warning message

*If you see this warning message, you can simply check the “Don’t ask me again” box and click Yes.

Connect to the Penn VPN

Launch the GlobalProtect VPN app. (If you do not have the GlobalProtect app, go to https://vpn.upenn.edu/ and download & install it. When it asks for the “Portal Address”, type in vpn.upenn.edu)

GlobalProtect login screen

Click “CONNECT” and then Login using your Pennkey credentials.

Remote Desktop App

Remote Desktop Connection screenshot

From your Home computer or laptop (Windows): Open Remote Desktop Connection

You can find this by typing Remote Desktop in the Windows search bar or in the Start menu under “Windows Accessories”.

Remote Desktop Connection screenshot

In Remote Desktop Connection app, type your work computer’s IP address in the Computer field. Please see the figure below and replace the x’s with your IP address.

You can obtain your IP address by contacting SP2 Information Services at sp2help@sp2.upenn.edu or 215-898-5750.

Click Connect.

Remote Desktop credentials screenshot

In the Enter your credentials dialog box, type “sp2\pennkey” (no quotes) where Pennkey=your actual Pennkey name. Enter your SP2 domain password and click OK.

Screenshot of warning message

*If you see the warning message above, you can simply check the “Don’t ask me again” box and click Yes.

VPN Access to SP2 fileserver (G & H drives)

If you do not have an SP2 Windows desktop computer on campus, you can access the G & H drives remotely using the PENN VPN and Drive Mapping instructions.

Telephone (VOIP)

PennNet Phone is the University’s enterprise telephony service that supports business operations for the campus including phone forwarding and voicemail.

Manage your VOIP Desk Phone settings, including forwarding, voicemail delivery, etc., here.

More information about the service is available here.

Additional Resources

Networked Multifunction Devices

SP2 maintains three Ricoh multi-function devices on the main floor of each building, Caster, 3815 Walnut and McNeil. Each device is capable of high speed color printing & copying, with finishing capabilities (sorting, hole punching). Each device also can scan documents to email files and have fax capabilities. Office computers are configured to print to these devices. In Caster, there is a dedicated printing station for local use.

Adobe Creative Cloud

SP2 has a site license for the Adobe Creative Cloud Suite, including Acrobat, Photoshop, Illustrator, and Indesign. Email sp2help@sp2.upenn.edu to set up your access.

Loaner laptops

SP2 Information Services maintain several out of warranty laptops, for short term loans. This equipment can be used for presentations, one-time events requiring several computers, or as a temporary work station should your primary computer be unavailable.

A/V support

Email sp2help@sp2.upenn.edu for assistance in video conferencing, phone conferencing and event recording or if you need to borrow webcams, speakers, and microphones for an event.

E-waste recycling

SP2 maintains bins in the Caster building for toners, batteries and light bulbs. As needed, we schedule pickups to dispose of old Penn purchased equipment. This service includes the secure shredding of sensitive data. Faculty and staff are may bring their personnel equipment for recycling as well. The company is Elemental. Please consult their accepted list of materials.

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